Refund policy

Return Policy

At The Pet Stop, we aim to ensure that you and your pets are fully satisfied with your purchase. If for any reason you need to return an item, please note the following guidelines:

• Return Window: You may return items within 30 days of receiving them.
• Condition: Returned items must be in the same condition as received, including:
  • The product must not be tampered with or used.
  • The main packaging should remain intact, with no damage or alterations.
  • All serial numbers must be present and match the original order.
  • The original packaging, labels, freebies, accessories, and price tags must be included and in their original condition.

Please ensure that all the above conditions are met to process your return smoothly.