Refund & Exchange Policy
Last updated: 06/09/2025
At The Pet Stop, your satisfaction matters to us. We want every shopping experience to be a positive one, which is why we’ve set clear guidelines for returns and refunds. Please read carefully before placing an order.
1. Returns & Exchanges
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Items may be returned or exchanged within 3 days of receiving your order.
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Returned items must be unused, in their original packaging, and in the same condition as received.
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For hygiene and safety reasons, certain items (such as grooming tools, wipes, or any opened/used pet care products) are non-returnable.
2. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping costs are non-refundable, and customers are responsible for return shipping fees (unless the return is due to our error or a defective product).
3. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange for a replacement or full refund at no extra cost.
4. Order Cancellations
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Orders can only be cancelled within 12 hours of purchase.
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After this period, the order may already be processed/shipped and cannot be cancelled.
5. How to Start a Return
To request a return, exchange, or refund, please contact us at:
📞 +961 78 743 521
Please include your order number, item details, and reason for return in your message.
6. Exceptions
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Sale items, discounted bundles, or promotional offers may be marked as final sale and cannot be returned.
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Products showing signs of use, damage, or missing parts not due to our error will not be eligible for refund.
Guarantees
