Shipping Policy
At The Pet Stop, we strive to ensure your orders are delivered quickly, safely, and reliably. This Shipping Policy explains how we process and deliver orders.
1. Processing Time
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Orders are processed within 4 hours - 2 business days after payment is confirmed.
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You will receive a confirmation email with your order details once your order has been processed.
2. Delivery Time & Methods
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Deliveries typically take 2–5 business days, depending on your location.
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All orders are delivered through trusted local courier partners.
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Delivery times may vary during holidays, promotions, or unforeseen circumstances.
3. Shipping Fees
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Standard shipping fees apply and will be displayed at checkout.
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In some cases, free shipping promotions may be offered and clearly stated on our website.
4. Tracking Your Order
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Once your order has been shipped, you will receive an update via SMS or email with delivery details.
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For any shipping-related inquiries, you may contact us directly.
5. Delays
We are not responsible for delays caused by:
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Courier or postal service issues.
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Incorrect or incomplete delivery information provided by the customer.
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Events outside our control (such as weather conditions, strikes, or regional disruptions).
6. Wrong or Missing Items
If you receive the wrong item or are missing part of your order, please contact us within 48 hours of delivery so we can resolve the issue promptly.
7. Contact Us
If you have any questions regarding shipping or delivery, please reach out to us:
📞 +961 78 743 521
Guarantees
